Care Counseling & Children's Services Responsibilities to Clients
1- Clients have the right to respectful care given by competent personnel, with recognition of the patient's personal dignity. 2- Clients have the right, upon request, to be given the name of their attending psychiatrist, the names of all other therapists directly participating in their case. 3- Clients have the right to every consideration of their privacy concerning their own mental health treatment. Case discussion, consultation and treatment are considered confidential and should be conducted discreetly. 4- Clients have the right to have all records pertaining to their medical care treated as confidential except as otherwise provided by law.Clients are entitled to freedom from the fear of pain, and pain itself, within the limits of professional capabilities. 5- Clients have the right to have emergency procedures implemented without delay.Clients have the right to quality care under professional standards that are continually maintained and reviewed. 6- Clients have the right to full information in layman's terms concerning their diagnosis, treatment and prognosis, including information about alternative treatments. When it is not medically advisable to give such information to patients, the information shall be given on their behalf to the client's legal representative. 7- Clients have the right to refuse any drugs, treatment or procedure offered by the psychiatrist to the extent permitted by law, and the psychiatrist shall inform the client of medical consequences of the client's refusal of any drugs, treatment or procedure. When refusal of treatment by the patient or his/her legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the psychiatrist's relationship with the client may be terminated upon reasonable notice. 8- Clients have the right to assistance in obtaining consultation with another psychiatrist at the client's request and own expense.Clients have the right to receive treatment without discrimination upon race, color, religion, gender identity, sexual orientation, age, disability, national origin, educational level, income, culture, language, marital status or ability to pay. 9- Care Counseling & Children’s Services shall provide clients, or their legal representative, upon request, access to all information contained in the client's records, unless access is specifically restricted by the attending psychiatrist for medical reasons. The patient, or his or her representative, has the right to access information contained in his/her clinical records within a reasonable time frame. 10- Clients have the right to examine and receive a detailed explanation of their bill, regardless of the source of payment. 11- The client has the right to be free from any form of restraint (physical restraint or drugs being used as a restraint) that is not medically necessary or is used as a means of coercion, discipline, convenience or retaliation by staff. 12- Clients have the right to personal privacy, to receive care in a safe setting and to be free from all forms of abuse or harassment.
Clients Responsibilities to Care Counseling & Children's Services
1- CC&CS expects that clients or their legal representative will provide information about past mental health problems, hospitalizations, medications and other matters relating to their health history in order to effectively treat their current issues. 2- Clients have the responsibility to report unexpected changes in their condition to the responsible practitioner. 3- CC&CS expects clients to cooperate with all CC&CS personnel and ask questions if directions and/or procedures are not clearly understood. 4- Clients are expected to be considerate of other clients and CC&CS personnel, and to assist in the control of noise. Clients also are expected to be respectful of the property of other persons and the property of CC&CS. 5- The legal representative of the client is expected to be available to CC&CS personnel for review of the client’s treatment in the event the client is unable to properly communicate with the therapists or psychiatrists. 6- It is expected that clients assume the financial responsibility of payment for all services rendered whether through third-party payers or being personally responsible for payments for any services that are not covered by insurance policies. Clients are responsible for assuring that financial obligations are fulfilled as promptly as possible. 7- It is expected that clients will not take drugs that have not been prescribed by their attending psychiatrist and administered by CC&CS staff, and that they will not complicate or endanger the healing process by consuming alcoholic beverages or toxic substances during their prescription treatment.